We are seeking dedicated professionals to join our remote team as key company representatives in game support. In this role, you will be the face and voice of our client’s brand, playing a crucial part in upholding our reputation by providing exceptional customer service. You will be tasked with handling customer inquiries and issues across multiple channels, including tickets, phone calls, and live chats, ensuring a seamless and positive experience for our customers.
Responsibilities and Duties
- Provide voice, chat and ticket support through a CRM tool to support gamers
- Respond to customer inquiries and requests regarding their accounts and functionality concerns
- Respond to customer inquiries and requests regarding their marketplace orders and product launches
- Provide clear and concise communication to handle escalations
- Resolve issues based on client guidelines, policies and procedures
Skills and Abilities
- German/English Bilingual
- Zendesk or other CRM experience
- Experience working in T2 gaming and product support
- Experience with a ticketing system, inbound/outbound calls and chat support
- The ability to multitask in multiple browsers and browser tabs, while handling customer communications
- Excellent writing & communication skills
- Strong problem-solving skills and attention to detail
- Ability to show empathy and be apologetic when necessary
- Able to work as part of a team and independently
- Able to follow client policies & guidelines while remaining objective
- A professional and client supportive demeanor