- Manage renewals by reaching out to current content clients 6 months prior to renewal date.
- Manage expansions by continuous communication with content clients, specifically prior to renewals or anniversary dates for multi-year agreements.
- Account management for current content clients and work with Content Support Team to resolve any issues.
- Continuous training on all Content Partners to remain knowledgeable.
- Work with Content AE’s to transition accounts after closed won
- Internal meeting as needed based on specifics of client account and content solutions purchased.
- Content AE’s will introduce Content AM after close, explaining Content AM will become point of contact.
- Content AM will be on all communications and renewal opportunities transferred into their name.
- Content AM will handle all account management, renewals, auto-renewals, and expansions.
- Provide content clients with monthly outreach regarding marketing materials, webinars, events, etc. to keep engaged.
- Work with Customer Success Managers to provide content support to direct Schoox clients for content purchased from our marketplace.
- 3+ years’ experience working in the Learning & Development industry.
- Excellent communication and organizational skills.
- Experience working with our Content Marketplace Partners is preferred.
At Schoox, we’re more than a workplace; we’re a community built on integrity, excellence, authenticity, compassion, and curiosity. We’re proud to be an equal opportunity employer, and we welcome applicants from all walks of life. Regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected status—we believe that every person has something unique to contribute. Join us in going beyond traditional workplace learning, where we put people before process in our product and our culture. At Schoox, your talent and perspective will be cherished. Together, we’ll create a transformative learning experience for all. Apply today and be a part of something extraordinary!