opentable Melbourne Full-time 2022-07-29


OpenTable is looking for a Collections Analyst to join our growing Finance team. You will provide daily customer service for billing/collection issue resolution and are responsible for maintaining a diversified customer portfolio. You will be expected to deep dive into Accounts Receivable processes and find opportunities for improvement as well as risk mitigation for existing processes.

This contract is for 3 months, with the possibility of extension.

Your Responsibilities:

  • Manage incoming customer requests from phone and email queues

  • Research and resolve billing and collections related inquiries from customers

  • Outbound phone calls and emails, to build relationships and proactively contact customers in arrears

  • Assessing and negotiating payment plans with customers

  • Weekly review of aging reports

  • Manage refunds, account adjustments, and write offs in accordance with company policies.

  • Update and reconcile customer accounts as required

  • Maintain detailed records of interactions with customers including follow up dates and next steps.

  • Liaise with internal sales team, operational staff, and contribute to team goals

  • Ensure systems and procedures are adhered to

  • Various ad hoc projects

Skills and Qualifications

  • A minimum of 2 years experience in a similar role

  • Highly organised and able to work proficiently in a high-volume environment 

  • Strong written and verbal communication skills

  • Self-driven, resourceful and solid ability to problem solve

  • Ability to build relationships

  • High attention to detail

  • Proficiency in google workspace and microsoft office suite e.g. Microsoft Word, Excel, Gmail, google drive etc 

  • Previous experience using Salesforce is a plus.


About The Team

The Finance organisation is made up of highly motivated, high performing individuals who are continually looking to find efficiencies through process improvement and system implementations. We work hard but also know how to have fun and work cohesively as a team. We enjoy partnering cross-functionally and strive for seamless internal and external customer interactions. Being part of the Booking Holdings portfolio, we also have the unique opportunity to network and collaborate with our counterparts at the other brands around the world.

About OpenTable

OpenTable, part of Booking Holdings (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 21 million diners per month via online bookings across approximately 40,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalised hospitality to keep guests coming back. In addition to the company’s website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet’s most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to manage their reservation book, streamline their operations, and enhance their service levels. Since its inception in 1998, OpenTable has seated more than 1 billion diners around the world. The Company is headquartered in San Francisco, California, and it has bookable restaurants in more than 20 countries, including Australia, Canada, Germany, Ireland, Japan, Mexico, United Kingdom and the United States.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.