cleardata Austin/Remote Full-time 2022-07-25

The best Cloud Admins serve as technical guides that help customers to achieve business results.  They streamline processes & positively impact customer experience by working cross-functionally across the organization (i.e. engineering, solution & enterprise architects, & product developers).  The top Core Capabilities for success include:  

Adaptability| Analytical Thinking | Attention to Detail | Communication | Continuous Learning | Decision Making| Customer Success | Initiative | Problem Solving | Consulting & Advising | Teamwork  

Top Technical Capabilities for success include: 

Cloud Infrastructure | Operating Systems | Performing system upgrades and patching | Backups and/or Restorations | Compliance | Security |

Performance Objectives: 

  • Demonstrate solid technical knowledge and ability, and can apply key technical capabilities, with minimal or no guidance, in the full range of typical situations & seek guidance to handle novel or more complex situations 
  • Provide technical troubleshooting assistance & guide customers to maximize success in their cloud journey 
  • Demonstrate high performance in resolving customer issues in complex, multi-tenant environments with a managed-service focus 
  • Maintain the security & compliance of customer environments across 3 public cloud partners (AWS, Azure, &/or GCP)  
  • Partner with key stakeholders to optimize customer experience & deepen understanding of customer pain points & business needs 
  • Seek opportunities to increase value, customer satisfaction & retention 
  • Optimize key processes, documentation & knowledge sharing to enhance team success & decrease ticket resolution time 

What You Need:  Minimal 1 year systems administration experience in managed service(s), service integrator(s), or similar environment(s); 6 months – 1 year cloud systems administration experience; Linux/Windows experience 

You Will Stand Out, With Experience In: Cloud Platforms (AWS, Azure, GCP) | Managed Services in Large Multi-Tenant Environments | Identity Management | Healthcare Industry | High-growth VC-backed Startup | Security and/or Compliance  

Location: Austin,TX or Remote 

Engineer Success with ClearDATA: Strong predictors of success as a Cloud Engineer is the ability to continuously learn & improve in a fast-paced, complex startup environment, collaborate & communicate with a disbursed team & cross-functionally across the organization, with a focus on providing exceptional Next-Gen Managed Services. 

Common Language | Learned Behaviors | Shared Beliefs:  

Insights Discovery |Servant Leadership | Lencioni |OKRs |Collaboration |Hyper-growth | VUCA | Continuous learning | Strategic innovation machine| Take risks & fail forward |High performing team model |Culture of coaching |Growth mindset & change leadership |Value creation through customer success 

 Rituals & Norms:  Self-directed & continuous learning |Strategic Quarterly Planning & Alignment, Quarterly All Hands & Monthly Standups | Yearly engagement survey + ad hoc pulse surveys |Social events 

 Why You’ll Like Working Here: 

  • Contribute to the Health Care revolution to the Cloud 
  • Casual dress code 
  • Flexible working hours 
  • Remote work options 
  • Medical, Dental, Vision, HSA, Life & 401K 
  • Unlimited Vacation! 
  • Stock options