smartsheet San Jose, CR Full-time 2024-03-18

Smartsheet is looking for an experienced Client Systems Administrator/Desktop Engineer with a solid technical background to join our Client Engineering team. The Client Engineering team is responsible for providing a seamless, efficient, positive, and secure client systems experience across a growing global environment.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Trust is one of our core values, and as an organization, we execute that core value by maintaining and innovating on systems, processes and programs that secure our customers’ data. 

This position reports to the Manager of Client Engineering who is based in the US.  You may work remotely from any registered location in Costa Rica.

You Will:

  • Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
  • Utilize an engineering mindset to develop creative solutions for our end user systems
  • Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM
  • Automate manual processes and other items to create efficiencies
  • Drive to create a positive and seamless user experience
  • Partner with the compliance/security team to address, patch, and prevent vulnerabilities
  • Conduct in-depth technical investigations to determine root cause
  • Evaluate and monitor usage to ensure capacity is meeting growth requirements
  • Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
  • Perform other duties as assigned

You Have:

  • 3+ years of work experience in a corporate Linux, Mac, and Windows environment working as a client systems administrator or desktop engineer
  • Experience implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM)
  • Familiarity with Windows Autopilot
  • Experience implementing or administering  MAC MDM Solutions (JAMF, Kandji)
  • Experience implementing or administering Microsoft Azure Virtual Desktops (VDI)
  • Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
  • Experience scripting solutions and can provide examples (Powershell, Shell)
  • Ability to work autonomously, plan, organize, schedule and  implement multiple projects simultaneously
  • Must possess the ability to work an occasional evening, holiday, or weekend
  • Foundational knowledge of ITIL concepts and frameworks required
  • Ability to drive projects to completion
  • Excellent customer service skills and passion to learn and understand technology
  • Empathy for end users
  • Experience with OKTA or other SSO products
  • Experience with SOX, SOC2 or other compliance (HIPAA or PCI)

Perks & Benefits:

  • Fully paid Health & Life insurance for full-time employees and family members
  • Equity – Restricted Stock Units (RSUs) for eligible roles
  • Monthly stipend to support your work and productivity
  • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)


Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.