(Canada) Software Implementation Consultant – Rapid Services
PointClickCare Remote or Mississauga Full-time
Project Management:
- Lead multiple concurrent implementation projects.
- Manage full scope delivery, including project budgeting, technical delivery, and post go-live support.
- Exercise full autonomy and ownership of the project roster.
- Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation.
Consulting:
- Facilitate enhancement gathering sessions with clients to identify business objectives.
- Advise clients on the project approach and articulate the impact of changes to project timelines and resources.
- Establish and maintain strong customer relationships through excellent communication and collaboration skills.
Training:
- Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs.
- Coordinate training sessions, including scheduling participants, and required resources.
- Provide feedback and recommendations for improvements to training processes and program curriculum development.
Your onboarding:
- Participate in Corporate onboarding – Learn about PointClickCare, our history, and our values.
- Participate in Departmental onboarding – Learn our software, our methodology and how you fit into the organization.
- Work with a peer Buddy – Gain mentorship through your onboarding programs and beyond. Learn the ins and outs from someone who does your job.
- 1:1s – Meet the entire team, leadership, and people in supporting teams. Make friends and gain rapport and connections.
- Achieve key Departmental onboarding landmarks successfully – Learn our key modules and get ready to be client facing!
- Start a project! With the support of your Buddy, Manager, and the entire team!
- Take on other ad-hoc client facing or behind the scenes client work.
- Be on your way to being fully ramped up with multiple projects and role specific critical metrics and targets.
- Grow your knowledge – Learn more PointClickCare modules and features.
- Lead a full roster of projects throughout the entire project cycle.
- Guide customers towards standard processes
- Achieve positive customer feedback.
- Become a Buddy – Pay it forward and help the next generation learn and grow in the role.
Experience:
- Passion for delivering an exceptional customer experience.
- Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes.
- Healthcare industry experience nice to have.
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met.
- The ability to quickly learn new concepts and technologies and convert them into customer solution value.
- Undergraduate degree or equivalent work experience in technology preferred