Business Systems Manager

cerebral Remote Full-time 2022-07-26

Our Company:

At Cerebral, we’re on a mission to improve access to high-quality mental health care. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January 2020, we have gone from a team of 5 to over 4,000 across the United States. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional patient outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent patient outcomes:

  • 82% of patients report an improvement in their anxiety symptoms after using Cerebral.  
  • 75% of patients who report improvement in their depression see improvement within 60 days.  
  • 50% of patients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

Our Business Systems Manager will be an individual contributor that will partner with the IT team and other business stakeholders to securely manage our SaaS portfolio.  This role will:

  • Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads
  • Research and define the roadmap for keeping up to date with the latest technologies and versions of business systems
  • Interpret business requirements and provide in-depth technical expertise and consultation to business and systems management
  • Collaborate with stakeholders and IT to schedule implementations and upgrades of business systems
  • Perform hands-on administration of applications alongside team where necessary
  • Coordinate and occasionally performs end-user training
  • Perform ongoing communication to management, stakeholders, project teams and staff on projects, issues, and deployments
  • Manage crisis situations, which may involve complex software problems, working with vendors and scheduling urgent deployments
  • Identify duplicate applications and coordinate application rationalization efforts
  • Contribute to the delivery of OKRs, work with the product team to define KPIs and meet SLAs

Who you are

  • Administer, plan, monitor, and manage configuration of key business systems such as 1Password, Airtable, Confluence, Jira, 
  • Coordinate day-to-day administration of above systems including end-user support, error troubleshooting, vendor management, etc.
  • Unwavering focus on automating mission-critical infrastructure and processes
  • Proactively identify obstacles or process inefficiencies and manage projects to streamline or business processes
  • Heavy emphasis on documenting your work so others can manage and learn from your projects
  • Strong understanding of available migration approaches, paths, risks and issues with relevant products, with experience in creating and testing DR/BCP strategies for business-critical systems
  • Identify and communicate any IT- or security-related risks and issues
  • Must be able to estimate and balance workloads, internal and external expectations, and work with high-profile stakeholders
  • Interested in growing by taking on challenging and rewarding projects or assignments
  • Ability and passion to learn new product updates and technologies
  • Ability to communicate appropriately with client technical and executive staff
  • Mentor others/junior staff on your core vendor products and technologies

How your skills and passion will come to life at Cerebral:

  • You’re curious, love to learn and to dig into new technologies, and can pick them up quickly
  • You demonstrate strong technical architecture and platform engineering skills along with the ability to switch between technology paradigms
  • You’re a go-getter and seek ownership of projects with the demonstrated ability to deliver results
  • You love working with some of the best world-class engineers, product managers, and architects
  • You strive to excel, innovate and take pride in your work

Who we are (our company values):

  • Client-first focus – Relentless focus on improving client experience & the quality of care
  • Results and data-driven – Reach goals by making data-led decisions with measurable results
  • Ownership – Accountable for hitting our goals & delivering on commitments
  • High velocity – Strong bias for action, enabling us to quickly adapt & win in a fast-changing market
  • Mission-driven experimentation – Iteratively experiment with new ideas, products, & services to help advance our mission
  • Lead with empathy – Demonstrate the same level of compassion for one another as we show for our clients
  • Deep, hands-on leadership – Leaders stay connected to the details of their operations & believe no task is beneath them

What we offer: 

  • Mission-driven impact:
    • Shape the future of the #1 largest and fastest growing online mental health care company in the world
    • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
    • Join a community of high achievers who have a passion for promoting mental health
  • Path to develop & grow:
    • Bi-annual performance reviews & opportunities for promotions – as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
  • Remote-first model: Work virtually from anywhere in the US
  • Competitive compensation & benefits:
    • Total compensation includes equity/stock options
    • Medical, Dental, Vision, Life Insurance, and 401k provided to all employees
    • Unlimited PTO – we encourage taking the time you need to relax and recharge
    • Top-tier wellness benefits and perks, including bi-quarterly mental health days (8 per year), No-Meeting-Wednesdays, holistic monthly wellness stipend, and access to on-demand health & wellness content
    • $200 WFH reimbursement
  • Culture & connectivity:
    • Virtual social events (e.g., happy hours) enable us to build a sense of community and connect on a more personal level
    • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
    • Optional in-person company retreats provide an opportunity to augment team-building and celebrate our successes together

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.