Business Performance Manager

lyft U.S. Anywhere Full-time 2022-07-29

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Global Operations Strategy and Analytics team works with Global Operations senior leadership to drive clarity around the most important objectives and then partners across the organization to enhance every individual team’s ability to meet those objectives. This team is the glue that connects Global Operations with the rest of the organization, ensuring constant alignment and inspiring confidence in the ability to hit shared goals.

The Business Performance Manager will work closely with the rest of the Strategy and Operations team to lead projects that help bring the Global Ops strategy to life. This includes Quarterly Business Reviews, Annual Planning, and critical projects to the business and forward looking strategy. The right candidate will bring simplicity to the complicated, distill key work streams and milestones into digestible project plans, and motivate cross-functional teams to achieve key outcomes for drivers and business. You are comfortable with ambiguity and working in a fast-paced, high-growth environment. This role is highly cross-functional — you will work across a variety of stakeholders (ops, marketing, legal, product, etc.) and influence many aspects of how Global Ops achieves its operational targets.

Responsibilities:

  • Own the project plan and align stakeholders on high-impact, cross functional projects.
  • Build strong relationships and be a strategic influencer: develop strong cross-functional partnerships to execute the Strategy and Operation team’s critical initiatives
  • Lead the development of Quarterly Business Reviews and support the overall planning process for Global Ops including headcount planning
  • Manage critical projects for the Strategy and Operations team including work that helps local leaders in solving their biggest challenges and scaling that work across Global Ops
  • Identify opportunities for the business that align with forward looking strategy, and work with stakeholders to create and execute plans to seize them

Experience:

  • Bachelor's degree or equivalent practical experience
  • 2+ years problem-solving and program management experience
  • 6+ years of experience in operations in a fast-paced environment (start-ups, high-growth)
  • Experience managing multiple priorities concurrently, professionally, and efficiently with ability to follow-through on multiple high-priority projects at one time
  • Experience initiating, managing and leading cross-functional initiatives and ability to drive cross-functional decision-making and coordinated action
  • Entrepreneurial self-starter — you naturally take ownership, look for opportunities, and do whatever it takes to drive results
  • Passion and resourcefulness to solve ambiguous, undefined problems
  • Strong oral and written communication skills; extremely attentive to detail

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

For candidates living in Colorado the expected base pay range is $120,000 – $145,000 and depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.

This role is work-from-anywhere, excluding the following states and all U.S. territories: Alabama, Delaware, Iowa, Kansas, Mississippi, Oklahoma, West Virginia, Puerto Rico

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.