Post Jobs

Virtual Phone Support Agent, Inbound (Remote)

Full Time

dailypayinc

About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

About Our Product:

We integrate our product with every partner employer's payroll system so that employees who sign up for the voluntary benefit of a DailyPay account have increased visibility and access to their earnings. As they clock in and out of their shifts throughout the week, they can watch their available earnings balance increase and for a one time / flat rate fee of $2.99 (yeah, our service is cheaper than most ATM fees) a dailypay account holder can move as little or as much of their earnings balance into their bank account for immediate use. Just like our name states – DailyPay, we believe in employees being able to get paid daily. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay!

The Role – supporting DailyPay account holders 

We're a tech start-up company, but we believe the key to our success is the humans behind our service. We are seeking Virtual Phone Agents to provide support to our end users. You will report to a supervisor on the Customer Support team and be part of the rapidly growing External Operations team at DailyPay. This is an amazing opportunity to join a hyper growth start up! Our goal is for you to get to grow with us. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

  • Remote employees:
    • Reliable internet is required – 10Mbps internet plan, but strongly recommend 20mbps. You will be asked to run a speed test
    • Applicants eligible to be considered for this role can be located anywhere in the states of Arizona, Florida, Nevada, Texas, NY/NJ/CT (Tristate) only
    • Eligible applicants can also live in work in MN ONLY IF you reside outside of 40 miles from our office location (downtown Minneapolis, zip code 55402)
  • Shifts:
    • Details about shifts will be discussed on phone interviews – expect to work one weekend day during your shift

 

How You Will Make an Impact:

  • Handle a high volume of inbound calls from end-users : you are the first point of contact for end user's questions and concerns
  • You will be proactively trained to provide guidance to callers based on their inquiry – a couple examples : they might have general questions as they're new to our service or maybe they're having technical issues with the app
  • Work cross-functionally to investigate individual end user cases
  • Become a subject matter expert on DailyPay’s product
  • Capture customer insights/feedback to be shared with our product team to improve the User Interface and User Experience

What You Bring to The Table:

  • HS diploma/GED
  • 3+ years’ experience in customer support, product support, or client services
  • Genuine care and empathy that is displayed through all interactions
  • Demonstrated critical thinking and problem-solving skills
  • Exceptional verbal and written communication skills
  • Attention to details and accuracy
  • Excellent work ethic and attendance
  • Work well under pressure in a fast-paced environment
  • Computer use experience
  • Quick learner and self-starter excited to take on new challenges
  • Enjoys collaborating and working as part of a team, interacting with different personalities
  • Most importantly, excited to help DailyPay customers by resolving complex inquiries and highly sensitive escalations

Bonus Points for:

  • Post-Secondary education (Associates, Bachelors, Master’s degrees)
  • Call center or on-the-phones support experience
  • Proficiency in an omnichannel environment consisting of voice, chat and email correspondence
  • Startup experience
  • Knowledge of Zendesk and other common support software
  • The ideal candidate is someone who enjoys troubleshooting, researching, and helping people succeed financially 
  • Able to read, write and speak fluent english and spanish

What We Offer:

  • You will receive a full month of training that will not only cover product specific training but also in depth training in customer service. 
  • Competitive compensation
  • Opportunity for equity ownership
  • Exceptional health, vision, and dental care
  • Fun company outings and events
  • 401K with company match
  • 15 Days PTO
  • 8 paid company holidays

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

 


 *DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

Let us apply for you (from 10$)

To apply for this job please visit www.dailypay.com.