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Technical Customer Care US (Remote)

Full Time
  • Full Time
  • Kansas City, Missouri, United States [Telecommute]
  • iubenda profile

Website iubenda

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 90,000 clients in the EU, the US, and 100+ more countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.

Our mission is to provide our clients with everything their business needs to be compliant with legal, local, and regional requirements so that they can focus on their core product.

Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (worldwide leader in digital enablement).

If you’re excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users and, equally important, join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then you’re looking at the right place!

Your mission

We’re looking for an enthusiastic Technical Customer Care to join our team and be fully responsible for researching, diagnosing, troubleshooting, and identifying solutions to resolve Technical Customer issues in web environments.

You will be reporting directly to the Senior Technical Customer Care Agent and will be in charge of guiding and helping the users, support on the development of programs, and evaluating the systems updates to recommend any improvements.

Requirements

  • Remarkable enthusiasm and will in supporting a scale-up during its growth phase;
  • At least 2 years of experience in a similar position;
  • Basic Experience with Web programming languages we interact most often (HTML – CSS – Javascript);
  • Experience with Browser Developer Tools” for troubleshooting and debugging (such as Console and Inspector);
  • Good understanding of WordPress;
  • High proficiency in English;
  • Able to draft technical documentation to improve our internal knowledge-base for technical issues;
  • Exceptional soft skills and team spirit

Added values

  • Knowledge of additional languages is more than welcome;
  • Previous experience in start-up, scale-up working environments;
  • Familiarity with software products in general, fundamentals of REST APIs (Postman), and how the web works;
  • Hands-on experience in Customer Care.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world.

At the same time, at your disposal, you have our Bologna and Milan offices. Both are incredibly nice places to work from, located in the center of their respective cities. In case you would prefer to work from one of our offices and not remotely, we are currently offering a hybrid work model, in which we give the possibility to our team members to work from one of our offices up to 2 days per week.

Benefits

COMPETITIVE SALARY – We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer a generous paid-time-off (+25 weekdays/year);

WORK EQUIPMENT – We’ll provide an equipment allowance so that you can perform at your best;
LEARNING BUDGET – We’ll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;
COMPANY RETREATS – Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D’Orcia, Capri, the Dolomites, or the Tonnara di Scopello;
TRAVEL ALLOWANCE TO VISIT A COLLEAGUE – We’ll provide a travel allowance so you can visit a colleague (as long as the travel itinerary meets the COVID travel rules and restrictions);
GREAT WORK ENVIRONMENT – You will be part of a multicultural team full of talented and expert people, and you will find a team spirit, which you would rarely find elsewhere;
THERAPY INCENTIVE – We offer online therapy sessions in English/Italian and anonymously. You can also choose among psychologists with different approaches and specializations;
REMOTE WORK – You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (in Bologna and Milan, both incredibly well located and lovely places to work from). We are used and fully structured to onboard people who prefer to work full-time remotely.

Please send your CV in English.
Want to know more about iubenda? Check us out at:
iubenda.com | LinkedIn | Facebook | Twitter

Let us apply for you (from 10$)

To apply for this job please visit apply.workable.com.