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Solutions Engineer

Full Time

Website Notarize

At Notarize, we’re pulling the future closer, bringing industries like real estate, automotive, and financial services into the digital age. We’re the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions. 
We’re proud to play an integral role for our customers — from individuals to major enterprises — in making life’s most important moments better. 
Our business has grown exponentially (over 600%!) in the past year. In September 2021 we came in at #114 on Inc.’s list of the 5000 fastest-growing companies in the nation. We raised an additional $130 million in Series D funding in March of 2021 — backed by industry behemoths like Capital G/Google, Citi, and Wells Fargo — and we recently announced a major strategic partnership with Adobe.
Notarize is the pioneer and market leader in Remote Online Notarization (RON), and we’re building the team that will operate a critical platform in tomorrow’s fully-remote economy. Come join us!
Notarize is proud to be a fully-distributed, remote-first team. Employees can work from anywhere in the United States — all 50 states and D.C too.
As a Solutions Engineer at Notarize, you will sit on the Sales team and be the main technical resource for customers across our core verticals (including title agents, lenders, and small businesses). 
You’ll guide the technical onboarding process (configuring existing integrations and launching custom builds) and partner closely with CSMs and frontline support on technical escalations. You’ll support ongoing integrations via the API support inbox, manage the developer forum, and assist with bugs and troubleshooting as needed.
You will also operate as a product expert and help our sales team close new deals by explaining integration opportunities available within our platform. You’ll work closely with our product and engineering teams, influencing our product roadmap with feedback and suggestions gathered from customer interactions.

What you’ll do as our Solutions Engineer:

  • Assist Customer Success with lender onboarding, including eVault setup, MERS testing, and eVault training
  • Field ongoing API and integration-related questions from key accounts
  • Work directly with sales team to demo the product, qualify and close sales with customers looking to integrate their platforms with ours
  • Maintain awareness of the eMortgage ecosystem in order to speak knowledgeably with prospective and existing real estate customers 
  • Troubleshoot internal integrations with our development team
  • Own the API support inbox and field any related questions that arise
  • Work with sales and marketing to define and drive key support documents for developers 
  • Handle technical escalations from frontline support
  • Maintain development documentation with the release of new API features

What we’re looking for:

  • 2-5 years in a technical support, sales engineering, solutions architect, or web development position 
  • Experience with sales, specifically related to integration consulting
  • Ability to troubleshoot and fix HTML, CSS and basic Javascript issues
  • Demonstrated familiarity with REST APIs
  • Ability to build strong relationships with customers by providing thoughtful consultation on technical issues and advice on long term solutions
  • Effective communications skills and comfort presenting to all roles and levels within an organization
  • Customer service mindset, able to handle objections from customers and escalate situations appropriately
  • Demonstrated ability to operate with little direction
  • Experience in real estate a plus

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Unlimited PTO & flexible work schedules
  • Fully-remote team: work from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn sessions

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people’s lives. It’s a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.  
  • Start With Why: We don’t presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.
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