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ServiceNow Senior Solution Architect — Service Delivery (US Remote)

Full Time

Website Rackspace

Sr. Solutions Architect Service Delivery (Service Now Platform) participates and actively supports business initiatives by building reliable, efficient, scalable, and business oriented solutions based on the Now platform. They are involved in design and architecture of complex systems on all levels, from legacy migration, through core platform setup, to integrations, automations, and orchestrations.
• Leads efforts in gathering and reviewing Rackspace process requirements and map to ServiceNow features/implementations
• Designs technology architectures, workflows, best practices, and governance guidelines in service management platform.
• Document baseline, transition, and target architectures as per enterprise architecture framework and standards
• Evaluate new and existing tools and software, perform POCs, and offer recommendations to optimize the enterprise go to market landscape
• Partners with Enterprise architecture team to develop roadmaps, mergers, and acquisition strategies
• Provide top level business and technology architecture consultancy services to internal business units
• Collaborates with a larger group of Business SMEs, solution, and technical architects to set technical direction for the delivery of solutions
• Work across multiple ServiceNow installations with the goal of consolidating and code re-use to create a uniform ServiceNow experience throughout the enterprise
• Provides input to the design of ServiceNow based solutions as a recognized Architect or Design Authority
• Creates implementation programs for complex enterprise scale solutions
• Provides input to and/or create specialist points of view for Rackspace and where appropriate present at company events
• Brings thought leadership and innovative solution ideas to internal stakeholders
• Establishes and enforces systems design and architectural standards, establishes maintains best practices and drive the principles throughout the systems delivery lifecycle
• Provides mentoring and assistance to fellow team members
Skills required
• Experience in ServiceNow implementations, in an official Architect role
• Expertise in system optimization with specific experience regarding Scheduled tasks, Data retrieval, and Data storage and access within the tool
• Experience with working or developing with JavaScript – HTML5, Jelly, jQuery, and AngularJS a plus
• Excellent communication, documentation, and interpersonal skills 
• Experience with any middleware integration platforms such as MuleSoft, Oracle
• Experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON, XML
• Micro-services architecture knowledge, enterprise integration patterns
• Experience developing and implementing systems using Agile/Scrum methodology; experience leading teams in this area is a plus
Skills preferred
• 5+ years’ experience with ServiceNow, 2+ as an architect, covering at least ITSM with a preference for experience in other areas as well (CMDB, Discovery, CSM, ITBM, GRC, HR, etc.)
• Experience or familiarity with other ITSM software (BMC Remedy ITSM, HP, etc.)
• Experience with orchestration tools
• Experience in Jira, Confluence, Rabbit MQ, DevOps
• Experience with one or more architecture frameworks (e.g., TOGAF, Zachman)
Certifications preferred
• Certified ServiceNow Administrator
• Certified Application Developer
• ServiceNow CIS in at least one module
• ITIL Foundations Certification
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