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Project Manager, Language Services

Full Time

smartling

Overview

Smartling is seeking a Project Manager for a remote, work-from-home position. We are looking for a true go-getter to help make language services more accessible and reliable for our growing list of customers. In return, we offer competitive compensation, exceptional benefits, a clear career path, and the unique opportunity to be a part of a high-growth company that is changing the world. 

As a Project Manager, you will be responsible for all aspects associated with delivery of translations on the Smartling platform. This means playing the link between our linguist community, customers and the Smartling team to coordinate, monitor and deliver translations per Smartling’s quality and turnaround time commitments. In addition, you will consult  with customers on the approach that best meets their localization needs. 

Smartling exists to translate the world's digital content. Why is this important? Life is powered by words. They are used to engage consumers online, in products and throughout our lives in all corners of the globe. And since it takes 45 languages to reach 95% of the world's online GDP, content translation is of increasing importance across the enterprise. Join Smartling (since 2009) to help grow and support our 1,000+ customers who move the world with words.

You Will

  • Oversee and deliver multiple translation projects on a daily basis, ensuring that Smartling meets its quality and turnaround time SLAs with all customers
  • Accurately diagnose service issues, effectively present solutions to customers, and execute on those solutions at a high level 
  • Quickly respond to customer requests and inquiries 
  • Work with freelance translators so that projects are routinely delivered on time and with high quality 
  • Foster positive relationships with key customer stakeholders 
  • Collaborate and collaborate with sales, customer success, and product teams to deliver high quality services to customers

You Have

  • Ability to multitask, prioritize and deliver in a high-paced environment and under tight timelines
  • Ability to be entrepreneurial, persistent and positive in the face of tough challenges
  • Exceptional attention to detail
  • High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you
  • Excellent written and oral communication skills
  • High degree of comfort with/ ability to quickly pick up cloud-based software
  • Bachelor’s degree or equivalent work experience
  • A home office setup conducive for working remotely, and ability to work effectively as a remote team member*

Preferred but not required

  • Familiarity with translation technology
  • Knowledge of SaaS Dashboards
  • Fluency in a second language 

You are

  • Adaptable. Accept and embrace changes as situations or objectives evolve
  • Task Management Hero. Demonstrate the ability to work within timelines for successful completion of assigned tasks or projects
  • Results Focus. Exhibit commitment to goals and consistently delivers results
  • Enthusiastic. Maintains optimism through ups and downs; bounces back undaunted
  • Customer Focus. Builds positive and fruitful customer relationships by giving customers’ needs priority and responding quickly to customer concerns
  • Accountable. Maintains consistency in all aspects of their job

You Will Enjoy

  • Freedom – we are remote first
  • Growth  – an opportunity to learn and advance your career
  • Wealth – we offer a competitive salary and 401(k) + company match
  • Wellness – medical, dental, and vision insurance for you and your family
  • Balance – flexible PTO + 11 holidays; generous parental leave 
  • Culture – an energetic, value-driven, and fun culture and team spirit
  • Bonus – employee referral program and apple equipment

We are considering remote candidates based in US Eastern and Central time zones at this time.

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.

Let us apply for you (from 10$)

To apply for this job please visit boards.greenhouse.io.