Project Manager II

Reports to: Manager, Services Delivery or Associate Director/Director/Senior Director, Services Delivery   

Department: Services Delivery  

Project Manager Responsibilities:  

Project Management 

• Manage and lead a cross-functional project team responsible for the delivery of Suvoda’s products in support of client studies and initiatives 
• Own responsibilities for project timelines, quality, team utilization, and on-time delivery; delegate and manage tasks and responsibilities across the team 
• Manage client expectations regarding project timelines, delivery, scope, and internal and external responsibilities 
• Serve as the point of contact for the client from contract award through system de-activation and archival, including leading status meetings, tracking all open issues or questions, and providing status updates as required 
• Facilitate internal and external meetings for all assigned projects 
• Set meeting agenda, share meeting minutes, and drive completion of action items internally and externally 
• Drive team resourcing efforts with support and input from project team members  
• Proactively assess project risks and escalate issues via established internal and external communication pathways 
• Identify and assist with the implementation of process improvements within the team and department 
• Assist the Product team and Services Solutions with the design and development of new features and initiatives by providing feedback based on client requests and project experience 
• Support the training and development of new team members 
• Assist the customer care team (as required) with providing support to system users for escalated support issues 

Team Management 

• Direct management and supervision responsibilities for team members including delegating, directing, and monitoring progress on assigned work 
• Collaborating with Services Managers on performance management and development for their team members 
• Providing input on priorities, giving formal feedback and participating for Performance Check-Ins in partnership with the League Lead and Services Manager (Coach) 
• Identifying and assigning learning opportunities to the appropriate team members, with input and collaboration from the Services Manager 
• Collaboratively working with team members to address challenges, solve problems and remove obstacles as needed 
• Build and maintain a strong sense of belonging and connection within the team 
• Proactively monitor the performance of team members, soliciting and providing meaningful feedback 
• Meet regularly with team members to check-in on priorities and support needs 
• Conduct frequent, meaningful conversations with team members and provide actionable, meaningful, timely feedback to foster employee growth and advancement 
• Collaborate with employees' capabilities manager to stay aligned on employee performance, priorities, expectations, and career growth opportunities 

Operational Management 

• Collaborate with Leadership for the ongoing assignment of studies 
• Participate in the hiring process and decisions for the Services Delivery department 
• Participate in and manage roll-out of process improvements and corporate updates in Services within their League 
• Serve as an expert and internal escalation point of contact for team members in Services 
• Lead team in effort to achieve scorecard targets related to capacity, compliance efficiency, quality and engagement 
• Partner with Solutions Teams, Talent & Culture and Learning & Development talent to ensure training and best practices are delivered across the team 
• Provide support related to Issue Management as required 

Requirements: 

• Bachelor's degree or equivalent experience required   
• Interpersonal and communication skills   
• Time management and organizational skill   
• Ability to lead and motivate 
• Analytical thinking ability   
• Creative problem-solving ability   
• Attention to detail 

Experience: 

• At least three years in eClinical software or comparable SaaS products preferred