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Product Manager, Technical Escalations

Full Time

Website Inside Real Estate

Inside Real Estate is a fast-growing, profitable, privately-held company and a technology leader in the real estate industry. In an industry where fluctuation is often the norm, we don’t merely adapt. We create. We innovate. We lead. We discover solutions to new challenges and make something remarkable. We are on a mission to simplify workflows for Real Estate companies around the country, and we are looking to add to our team.

The Product Escalations Manager will play a key role in supporting our technical product offerings. As the driver of escalations from our internal account management and support teams as well as external enterprise clients, the PM is expected to have a keen sense of investigation – both qualitative and quantitative, to identify and confirm issues and answer critical questions from key stakeholders. The PM will be partnered with a Senior Developer who will assist in the investigation of these items. While answering questions and solving problems, the PM and Senior Developer will be responsible for creating and maintaining product documentation.

Responsibilities

  • Be the primary destination for critical items and technical questions
  • Become an expert on the kvCORE product offerings and the API integration points
  • Build processes to make onboarding a better experience for our technical partners
  • Search documentation for information needed to get answers
  • Be able to think quickly and route questions to the correct area if answer not known or documented
  • Create and maintain documentation with relevant information
  • Will have a close partnership with a Senior Developer

Who You Are

  • Great communicator
  • Self Motivated
  • Natural leader
  • Deep thinker with the ability to put plans into action quickly
  • Not afraid to ask questions
  • Has the drive to solve complex problems

Requirements

  • Working with clients
  • Strong technical skills – SQL, JSON, APIs
  • Ability to self-manage as well as prioritize for development and design
  • Ability to translate client issues and processes into our operational processes
  • Ability to manage multiple high value projects simultaneously while remaining organized
  • Effective communicator with internal and external stakeholders

Benefits

At Inside Real Estate enjoy:

  • Small company feel, with big company growth, support and stability
  • Competitive compensation, bonus opportunities, and great benefits including: Medical, Dental, Vision, HSA, FSA, 401k Retirement Savings, voluntary benefits, paid time off and paid holidays
  • 401K Employer Matching
  • Company paid Parental Leave
  • A focus on driving top results in a fun environment
  • Opportunities to grow within our company
  • Potential to work in a remote setting
  • Exciting/energetic work environment and fun, creative culture

EEO

We believe that the unique contributions of all Insiders is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

COVID-19

If you are hired, and your position demands business travel &/or meeting/working at an office location, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. Please do not reveal any information about your vaccination status at this time.

Let us apply for you (from 10$)

To apply for this job please visit apply.workable.com.