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Product Knowledge Manager

Full Time
  • Full Time
  • Paris, Île-de-France, France [Telecommute]
  • CybelAngel profile

Website CybelAngel

Our mission : Make the Internet a safer place thanks to our best in class SaaS product !

At CybelAngel, we see beyond perimeters to protect businesses from the most critical digital threats. Our 180+ team members around the world provide cybersecurity solutions to Fortune 500 Global companies. Our advanced software, and our expert cyber analyst team, detect and resolve critical threats, long before they fall into the hands of cyber criminals.

It’s only the beginning. At CybelAngel, our capabilities expand every day to cover new risks and new possibilities. Beyond perimeters. Join us!

With offices in Boston, Paris, and London, CybelAngel’s global footprint allows for a thriving hybrid and remote work environment. We are proud of our culture of ambition and high commitment to ethics.

All along the journey, we do our best to be aligned to and spread our values: Be Curious, Be Bold, Stronger Together.

Our Product & Engineering organization = 55 passionate people, in 10 specialized teams.

The Product team is 6 people strong and growing at a fast-pace. We have the responsibility to define the roadmap of all our solutions so that it brings more value to our current and future customers. At the cornerstone of our users, the market and the Engineering team, we play a big role in the strategy of CybelAngel.

Attached to our Product Director, the Product Knowledge Manager helps to onboard users on the CybelAngel product and enables other teams by building and sharing knowledge on the inner mechanism of our tech solution.

In collaboration with the Engineering, Data and Product Marketing team, your role will be to build our Product’s knowledge base, educate teams internally and build an onboarding experience for all users.

By enabling all surrounding teams, you will ensure CybelAngel Product provides the best antidote to our customers’ cyber threats.

Your responsibilities:

1/ Build knowledge about the CybelAngel Product

  • Define a strong Product Knowledge strategy (processes, tools, rituals)
  • Spend time with Engineering team to document our current solution
  • Work with Product Managers to build knowledge about the next product iteration

2/ Educate all internal teams

  • Structure knowledge so that it becomes flawless for everyone to consume
  • Collaborate with Product Marketing and Revenue Enablement teams to leverage part of the content to increase our reach to prospect
  • Gather feedback and improve the Knowledge base

3/ Onboard users on the Product

  • Animate sessions to understand the different needs for onboarding
  • Design a brand new onboarding experience for all users
  • Measure your results and build in iterations

4/ Get involved in the Product team

  • Help build a strong documentation culture in the Product team
  • Get involved in key strategic decisions
  • Discover the Product team tools

Requirements

Your preferred experience:

  • Experience in a tech Product-focus organization
  • Excellent written and verbal communication in English to understand, synthesize and explain complex problems in a simple way
  • Curiosity and enthusiasm to deeply understand complex architectures
  • Rigor, organization and strength of proposal
  • Desire to share knowledge
  • Appetite for Cybersecurity or Big Data

Your bonus experience:

  • Experience in Product Operations or Product Education
  • Experience in cybersecurity

If you do not meet the requirements but you think you are a great fit, you are welcome to apply and explain why !

Benefits

Our Engineering Culture

️ Small teams & short iterations

Culture of sharing, pair and mod programming, when it makes sense

‍ Quality time dedicated to technical design

‍♂️Half the software engineers have over 10 years of experience

Voyager Program to change team temporarily and discover how they work #becurious

✌️ Cooldown week dedicated to learning and experimenting

Whole team buildings each semester #strongertogether

Career path & trainings #bebold

Remote options from everywhere in Europe (but you can come to our amazing office near Parc Monceau whenever you want, and it’s paid by the company up to once a month)

Our Benefits

5% bonus, based on company and individual performances

Stock options for every employee

Debit card for paying for lunch, with company contribution.

Very friendly and benevolent atmosphere with parties (CEO is an ex-DJ), sport sessions, board games nights, music band…

DE&I group

Green team

Free English Courses

‍♀️ Class Pass credits for your gym sessions

90% of our People recommend Cybelangel

92% are happy with the work life balance at CybelAngel

Your hiring journey with us:

  • 30′ meeting with recruiter
  • 1h discussion with the Product Director
  • A concrete business case with the Product Director and another Product team member
  • An informal meeting to discover the team and ask questions about our way of working together
Let us apply for you (from 10$)

To apply for this job please visit apply.workable.com.