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Platform Interactions Manager

Full Time

Website CloudFactory

Job Overview:

With over 6000 CloudWorkers and 200 Clients, Delivery is one of the highest-paced, fastest-growing functions in CloudFactory. We’re a team of 250+ core team members who are serving both our Cloud Team and the clients towards our mission of 1M+ meaningful jobs.

The Platform Interactions Manager will be the point person for the Delivery department with the Platform team, responsible for identifying and advocating for features that will help Delivery to grow and scale, coordinating user testing, gathering feedback on developed features, and evangelizing platform feature to the department. They will be the voice of the Delivery team to ensure that the right features are prioritized within the platform roadmap while also passing the user feedback of releases back to Platform Managers.

If you are a Product Manager working with development teams but want to get closer to the business side of things, this role is just right for you. This role will be the liaison between Delivery team members on the ground and the Platform development team, so that business problems get identified and solved with impact.

This role reports to the VP of Delivery.


  • Coordinate with users/ user groups in Delivery to gather requirements for prioritization of ideas/ features.
  • Deeply analyze clients and business problems to identify the pain points for Delivery, identify potential solutions, and present them to relevant stakeholders.
  • Ensure alignment between leaders within Delivery on problem spaces/requirements and leverage prioritization frameworks to own singular priority of features for the department at all times.
  • Help Platform Managers connect to SME[s] within Delivery to guide them to the best practices for unique capabilities.
  • Be the voice of Delivery to provide feedback about new feature releases and UATs.
  • Work with Platform Managers to brainstorm impactful, practical solutions to specific problems.
  • Strategically think of the platform from a high level to connect the missing dots.
  • Lead and manage changes in new feature usage and adoption.
  • Gather requirements, analyze and recommend third-party solutions/ tools to solve business problems.


  • Minimum 5 years of product management experience in a fast pace environment (ideally scaleup/start-up)
  • Experience in product lifecycle management
  • Hands-on experience in implementing prioritization frameworks with stakeholders
  • Understanding of both UX and UI
  • Proven background in breaking down complex problems and presenting data-informed solutions.
  • Demonstrable competency in strategic planning
  • Ability to advocate successfully with senior stakeholders
  • Strong organizational & planning skills
  • Highly driven self-starter and ability to deal with ambiguity
  • Excellent written and verbal communication. You speak clearly and effectively and understand how to articulate your ideas in a visual way.
  • Strong prioritization skills – structured, clear thinker and can break your ideas down into digestible blocks.
  • Quick learner and when necessary can self educate on complex topics
  • Extreme ownership and highly reliable in delivery and communication.


  • 25 days of holidays
  • Paid sick leave
  • Workplace Pension Scheme
  • Private Medical Insurance
  • Medical Cash Plan
  • Life Assurance
  • Maternity/Paternity Coverage
  • Cycle2Work
  • Team Time
  • Flexible Working options with office set up an allowance for home
  • Paid Team Lunch
  • Growth opportunities and personal development
  • Wellness programs and initiatives

Join us, and change the world for the better. If you are skilled and humble, with a commitment to lifelong learning, and you’re curious about the world and its people, you could be a good fit at CloudFactory. We welcome the unique contributions you can bring to help us build a diverse, inclusive workplace because we connect, learn, and grow stronger from our differences. We want you to bring your whole, authentic self to work. We look forward to hearing from you!

Still unsure? Read ‘5 Reasons You Should Work at CloudFactory’.

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