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PAR Pay Support Specialist

Full Time

punchh

Hi there!  We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously.  As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology.  Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations.  These solutions are used to serve tens of millions of guests every day in over 120 countries. 

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us!  If it sounds like you belong here, we should meet!

 

 

What We’re Looking For

  • 3+ years of payments industry experience.
  • Understand the North American payments operations, market, and best practices.
  • Full working knowledge of TCP/IP networking and infrastructure
  • Familiar with Scripting languages including SQL
  • BS in Computer Engineering or other related technical competency is preferred
  • Ability to learn quickly, including excellent research skills and ability to communicate technical information in layman’s terms.
  • Detail-oriented and thorough with an eye for accuracy.
  • Familiarity and knowledge of Microsoft applications. 

 

Why We Need You

  • Provide specialized level of support for Payment’s hardware and software, including, but not limited to, operational and technical problems
  • Investigate and resolve escalated payments that can involve settlements discrepancies and/or software challenges
  • Support the front team on payments cases and investigation to resolution
  • Know and own our Processor and Gateway knowledge contributing to the organization overall readiness
  • Identify, address, and manage bugs, and production incidents recognizing the urgency of different impacts to the business
  • Participate in cross-functional teams to drive continual improvement throughout the organization.
  • May be assigned to increasingly complex and high-volume projects
  • Communicate any training concerns or opportunities to management in a timely fashion
  • Utilize technical knowledge and analytical techniques to develop procedures and standards in support of the technical aspects of Customer Service.
  • Work with internal and external customers to ensure that PAR product performance is up to expectation.
  • Translate client needs to a Product team for consideration into future product releases, and the ability to influence the priority of deliverables to represent client needs.

 

 

 

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please click here.

Let us apply for you (from 10$)

To apply for this job please visit partech.com.