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Manager of Customer Success

Full Time

cobaltio

Who We Are

Cobalt.io is a fast-growing and globally distributed remote-first cybersecurity start-up with employees in the US and Germany. We connect global security talent with businesses by providing Pentesting as a Service via the Cobalt technology platform. We have Scandinavian roots, an American base and a global outlook. Our team is characterized by a fun, fast-paced and collaborative culture based on individual responsibility and ownership.

Description

We are looking for a Manager of Customer Success to help us scale, mentor, and manage our Customer Success The Manager of CS will report to our Director of Customer Success.

What You Would Do

  • Effectively manage a team of Customer Success Managers. This includes providing training, development, and professional growth opportunities for your reports 
  • Enable the team to drive customer health scores, product adoption, and playbooks for customer touch points and business reviews
  • Support ongoing team growth and development, including recruiting, hiring, training, and mentoring
  • Partner with Sales, Marketing, Product, and Operations to drive cross-functional strategic initiatives
  • Exceed all performance targets, including NPS, net dollar retention, maintaining high retention and growth rates
  • Collaborate closely with go-to-market team and support renewals and expansion opportunities
  • Participate with the extended CSM Management team to develop and refine standard methodologies
  • Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
  • Serve as an escalation point for customer issues ensuring issues are resolved quickly
  • Develop and execute an automation and programs driven strategy for our tech-touch customer base

You Must Have

  • 3+ years of previous experience directly managing a team of Customer Success Managers 
  • A global mindset and welcome working with teams across geographies. You can make your team look good and help them overcome challenges
  • The ability to deliver quality at speed and thrive in a high velocity environment. You like that we have hundreds of clients and many more feature requests. You handle uncertainty well and are excited about the enormous influence you will have on your team. You present complex technical challenges so that everybody can understand
  • Grit and a hunger to constantly learn. You don’t give up. You might not have any security experience – but you learn super fast 
  • You are energized by Cobalt’s opportunity and growth and want to have an equity stake in Cobalt.io

Why You Should Join Us

  • Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry 
  • Work directly with experienced senior leaders with ongoing mentorship opportunities
  • Make the most of our flexible, unlimited paid time off, remote working from anywhere in the US, Germany or the UK and travel perks
  • Earn competitive compensation and an attractive equity plan
  • Leverage stipends for wellness, work-from-home and learning & development
  • Treat yourself to paid remote lunches
  • Save for the future with a 401(k) program (US only)
  • Benefit from medical, dental, vision and life insurance (US only)
Let us apply for you (from 10$)

To apply for this job please visit boards.greenhouse.io.