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Field Account Manager – Parts & Accessories Ecommerce

Full Time



External Title: Field Account Manager – Ecommerce Parts & Accessories

Internal Title: Senior Account Executive, Business Development

Location: U.S. Remote

Reports to Title:  Director, Business Development


The Role: 

This person will be working with our Isuzu client(s) in the Commercial Truck business unit. The primary goal it to help Isuzu grow their ecommerce business within the Isuzu dealership network in the U.S. and Canada. 


The Impact: 

Isuzu is striving to bring a dealership ecommerce experience that is a first of it's kind in the industry of commercial trucks. 



  • Travel to dealerships to demonstrate the ecommerce platform and help dealers enroll in our platform
  • Train dealership personnel on platform utilization
  • Represent JD Power as the day-to-day contact for our OEM client
  • Build strong business relationships Regional and Field teams
  • Provide guidance to OEM field and regional reps on platform utilization and best practices to help develop a dealership sales processes
  • Discuss platform utilization and metrics with dealership leadership as well as OEM client
  • Work consultatively with dealers to improve various sales processes in an effort to drive sales
  • Identify in-store processes that need improvement in the sales cycle
  • Schedule initial in-store dealer software installation
  • Provide outstanding dealer customer service and regular account maintenance
  • Advise dealers on platform, process, and all things related to the ecommerce platform that touch each dealership’s profit center


  • Deep understanding and demonstrated experience of consulting with various dealership departments; sales, management, parts and service, store leadership and support
  • Extremely knowledgeable in the dealership ecommerce space
  • Experience with integration and training on various DMS systems; CDK, Reynolds & Reynolds, Dealertrack, etc.
  • Demonstrated ability to analyze in store processes and consult on improvements
  • Proven successful of using digital solutions to drive sales results
  • Experience with in-dealership training or past experience working in a dealership; Sales, General Sales Manager, Parts Manager or Parts Director
  • Minimal Bachelor’s Degree in Marketing, Business, Communications, Software Development or related field
  • 5+ years experience using in dealership ecommerce and digital solutions
  • 3+ years experience conducting dealership training or 3+ years in dealership experience
  • 3+ year in-dealership work experience is a huge bonus
  • Ability to analyze digital trends and understand how they apply to the automotive dealers sales goals
  • Must be able to travel throughout the U.S. and Canada an average of 3 weeks every month


The Career Opportunity: 

This is a unique opportunity to develop a new piece of business from the ground floor and help to build an industry first ecommerce solution in the commercial truck space 

The Team / The Business: 

It's a dynamic team that loves working in the dealership world.


Our Hiring Manager says: 

I'm looking for a field account manager that loves to troubleshoot new challenges that are presented daily. A person that works well on their own but knows that the necessary support is there. Someone who thrives on building a business from the ground up.


J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.  

Company Mission 

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.  


Our Values 

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven – the distinct behaviors that, together, define our unique culture.   


Truth Finders – At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.   


Change Makers – At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.   


Team Driven –At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.  


We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.   


J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation.  If you require accommodations during the recruitment and selection process, please specify.  


To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. 



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