About Us:
DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay’s Press Center.
The Role:
You’ll be a member of a specialized Customer Support Team providing support to DailyPay’s end users. You will report to the Customer Support Senior Manager and be part of the larger External Operations team at DailyPay. As part of the role you will handle complex support tickets escalated from Tier 1 and provide direct resolution and support to the customer.
The shifts available for this role are Sunday – Thursday, 12pm – 8:30pm Central Time & Sunday – Thursday, 6am – 2:30pm Central Time.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Handle assigned tickets to full resolution: review escalation, investigate and resolve, provide the resolution to the customer via written email communication or outbound call to ensure full understanding and customer satisfaction with the provided resolution
- Work cross-functionally if needed to investigate individual employee cases
- Become a subject matter expert on DailyPay’s product
- Adhere to all support quality standards
- Capture customer insights/feedback to be shared with our product team to improve the User Interface and User Experience
What You Bring to The Team:
- 1+ years of experience in customer support, client services, or operations
- Has demonstrated critical thinking and problem solving skills
- Works well under pressure and in a high-paced environment
- Is a quick learner and self-starter excited to take on new challenges
- Enjoys collaborating cross functionally; working as part of a team and interacting with different personalities
- Most importantly, excited to help DailyPay customers by resolving complex inquiries and highly sensitive escalations
Nice to Haves:
- Customer support experience; including client facing
- Previous work at a rapid growth company
- Bachelor’s degree or equivalent experience
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Pay Transparency. DailyPay takes a market-based approach to compensation and compensation may vary depending on your location. U.S. locations are categorized into two tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity.
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.