The Enterprise Sales Director will identify, capture and close opportunities to provide remote CX management, AI-driven technologies, on-demand, on-shore call center services to major clients. Identify and cultivate relationships and executive sponsors at the VP and C level and will be responsible for selling outsourced Contact Center services.
Remote – candidate must be based in one of the following states: TX, AZ, AR, CO, FL, IL, IN, IA, MI, NC, NE, OH, TN
Responsibilities:
- Selling outsourced customer experience contact center solutions into major clients
- Originating and qualifying leads via cold-calling, networking, Social media, events and/or other sources and develop relationships with VP & C-Suite level executives within targeted markets and sectors
- Qualify major opportunities to be further pursued, create and implement sales strategy (value messages, relationship approach, competitive differentiation).
- The primary focus and objective will be to develop new business and buying centers within the assigned accounts
- Develop and qualify leads into pursuits and close pursuits
- Leverage knowledge of industry trends and client challenges to develop and deliver compelling value propositions
- Spearhead development of project proposals, employ data gathering techniques and analysis in order to present proposed solutions to clients
- Make significant contributions to the sales team and the company sales culture
- Manage client expectations throughout the sales cycle and closing process
- Develop and manage a pipeline of qualified opportunities
Requirements
- Minimum of 5 years’ experience selling Contact Center technology solutions (AI, Chatbots, CCAAS, Intelligent Automation, etc.) to the VP Customer Experience and other C-Suite executives
- Qualified candidates must have experience in developing new sales opportunities, supporting the formulating of solutions for sales proposals (including pricing, scope, and schedules) and closing large and mid-sized deals
- Comprehensive understanding of targeted industry business environments, issues and the trends affecting outsourcing spend
- This is a “hunter” role and qualified candidates must provide examples of their ability to generate organic revenue growth via prospecting tools and techniques
- History of successful sales of services deals across multiple CX outsourced contact center industries
- Experience in building and maintaining relationships with senior executives within assigned sector
- Excellent oral and written communication skills and outstanding presentation skills
- Ability to work in a distributed organizational environment
- Demonstrated commitment to stay abreast of industry trends and technical advancements across multiple business sectors / industries in contact center environments
- Experience selling on-demand, multichannel contact center outsourcing solutions a plus
- Ability to work in a fast paced, competitive sales culture
- Ability to travel as required
- High level of personal and professional integrity
- Excellent attention to detail and time management skills
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work from Home