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Dispute Associate – Remote Role

  • Contract
  • Remote, United States
  • Peek profile


With nearly $2 billion in bookings of experiences, the platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more. 
The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Pennekamp State Park have grown their business and automated their operations with our technology.
Peek follows a “remote-first” philosophy, with our team of over 150 Peeksters distributed across exciting locales such as San Francisco, Salt Lake City, New York, Seattle, Chile, Colombia and beyond. 
About the Department:  Peek’s Payments Operations team takes pride in helping to create scalable financial solutions with the utmost accuracy and completeness for a thriving mature startup B2B SaaS software development business. As a small remote team, we work closely together to support each other through regular team syncs and by cross training responsibilities. 
About the Role: We are looking for someone to join our team who is experienced in filing merchant chargeback disputes. The ideal candidate will have excellent verbal and written communication skills, excellent organizational skills, the ability to prioritize, attention to detail, and the ability to work independently in a remote environment. Within the first two weeks you will complete product onboarding and familiarize yourself with all of the internal systems. Within one month you will be up to speed on the dispute submission process. These duties include assuming responsibility for a high volume, full-cycle chargeback process during the company’s peak season. 


  • Process and reconcile a high volume of chargeback disputes, updating internal accounts, maintaining documentation and updating reports as necessary.
  • Investigate disputes with both direct and indirect evidence.
  • Assist software partners with Dispute/Fraud Resolution on behalf of our partners.
  • Contribute to operational analysis, documentation, and improvement.
  • Assists in daily monitoring of bank fraud detection systems.
  • Ensure chargeback cases are processed in a timely fashion.
  • Act as a disputes subject-matter expert for the customer service team
  • Demonstrate self-sufficiency without the need for supervision
  • Communicate findings to consumers and merchants.
  • Maintain a professional, positive, and supportive attitude


  • Experience working with merchant chargeback disputes
  • Detail-oriented with strong analytical and problem-solving skills
  • Proven ability to prioritize tasks and meet strict deadlines
  • Effective interpersonal and team skills with the ability to thrive in a remote position
  • Strong written and verbal communication skills 
  • Proven ability to perform transactional work for a large portion of the day
  • Strong computer skills

Personal Attributes

  • Strong analytical and independent problem-solving skills
  • Be a quick and flexible learner
  • Solid project management skills, highly organized with strong attention to detail
  • Demonstrate self-sufficiency without need for supervision
  • Must be able to work in a fast paced, dynamic environment, and deliver exceptional results
  • Strong drive for process improvement with a focus on scalability

Nice to Haves

  • Previous experience with common corporate systems such as: MacOS, Windows, Microsoft Office (Excel and Word in particular), gSuite/Google, Slack, Zoom, Adobe Acrobat, Dropbox and other comparable tools
  • Knowledge of payments industry and digital transaction compliance standards
  • Experience in Customer Service
  • SQL/Database query experience is a plus
  • Bilingual/Spanish speaking
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