Director, Data & Analytics

agero Medford, MA (Remote) Full-time 2024-04-08

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.

Job Summary:

We are seeking a highly skilled Director of Data & Analytics to shape our company’s data-driven decision-making. In this influential role, you will lead the build-out of our data product suite, manage robust data pipelines, and create scalable data models to drive actionable insights across the organization. The ideal candidate will have proven experience building and managing teams who transform raw data into strategic assets that empower commercial, product, and wider business leadership. 

About You: 

You are a results-driven Director of Data & Analytics with demonstrated success in building and scaling data-centric organizations. Your experience includes architecting robust data pipelines, driving actionable insights, and mentoring exceptional teams. You excel in aligning data initiatives with overarching business goals, ensuring that data translates into tangible impact.

Key Outcomes:

  1. Solidify data model for our three major product lines, Roadside, Accident Management, and Repair Advantage.
  2. Deliver major enhancements to our Executive Reporting, Product Line Performance, and Ecosystem Fraud Identification data products.
  3. Optimize team structure and processes for performance and output.
  4. Develop and drive our comprehensive data strategy, aligning it with overarching business objectives.

Responsibilities:

  • Team Leadership: Manage and mentor a high-performing team of data analysts, data scientists, and data engineers. Foster a culture of collaboration and continuous development.
  • Data Pipeline and Architecture: Manage and optimize an end-to-end data pipeline, ensuring data integrity, quality, and accessibility for the entire organization.
  • Data Modeling: Construct and maintain flexible data models to support diverse business needs, encompassing both structured and unstructured data.
  • Commercial & Product Analytics: Lead the development of analytics and data science solutions to enhance decision-making in areas such as sales, marketing, customer behavior, ecosystem fraud, and product optimization.
  • Strategic Insights: Partner with senior leadership to translate complex data into clear narratives, driving business strategy, and identifying growth opportunities.
  • Data Governance: Collaborate with stakeholders to establish and implement robust data governance policies and procedures for security, privacy, and compliance.
  • Cross-Functional Collaboration: Work closely with product, engineering, sales, marketing, and other teams to identify and prioritize data-driven initiatives.

Qualifications:

  • Technical Expertise: Deep knowledge of SQL, Python (or similar data science languages), and data modeling techniques. Experience with cloud-based data platforms is a plus.
  • Leadership: Proven experience building and leading data teams, attracting and developing top talent.
  • Business Acumen: Ability to align data strategy with business objectives, clearly articulating the value of data-driven solutions.
  • Communication: Exceptional communication and presentation skills, capable of tailoring complex information for diverse audiences.
  • Bachelor’s Degree: In Computer Science, Statistics, Mathematics, or a related field. Master’s degree preferred.
  • Experience: 8+ years of experience in data analytics and data science, including 3+ years in a managerial role demonstrating a hands-on approach.

Hiring In:

  • United States: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH and VA

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage – ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero’s privacy policy click the link: https://www.agero.com/privacy.

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com.

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero’s recruiting team directly at recruiting@agero.com.