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Director, Account Management (SMB)

Full Time

Website Inside Real Estate

Inside Real Estate is a fast-growing, profitable, privately-held company and a technology leader in the real estate industry. In an industry where fluctuation is often the norm, we don’t merely adapt. We create. We innovate. We lead. We discover solutions to new challenges and make something remarkable. We are on a mission to simplify workflows for Real Estate companies around the country, and we are looking to add to our team.

The Director, Account Management is responsible for the success of their team and the entire SMB segment of customers. Your mission is to help customers grow by driving value and providing creative solutions to their business problems using Inside Real Estate’s strong portfolio of products and services. Success is measured by specific key performance indicators such as client retention, service expansion, and engagement from agents within our growing Marketplace.

Responsibilities

  • Consistently achieve quarterly customer expansion and retention goals
  • Own the SMB account journey by establishing key touch points and holding your team accountable to delivering on those touchpoints.
  • Attract, hire and manage a team of talented Customer Success Managers, each of whom will manage 300+ accounts.
  • Drive adoption and Engagement through consulting and strategizing with your clients
  • Analyze client use-cases and recommend best practices to optimize product usage, adoption and ROI
  • Maintain retention goals across your team’s book of business.
  • Ability to manage and prioritize customer requests and internal responsibilities to meet KPIs (Retention, Platform Growth & Marketplace Adoption)
  • Work with onboarding managers and implementation specialists to ensure a seamless transition into live status.
  • Effectively support your team in managing a high volume of inbound customer requests, align them with internal resources, and anticipate their business needs.
  • Identify challenges and engage in proactive client meetings to positively impact customer loyalty and to align business goals
  • Work collaboratively with internal and external stakeholders

Requirements

  • 7+ years in a customer-facing role (Account Management / Sales), ideally for enterprise software, service or Software as a Service (SaaS) company
  • Ability to manage complex issues and coordinate solutions across multiple business channels
  • Excellent communication skills, both written and verbal
  • Ability to present to clients, peers and superiors
  • Proactive, well-organized, and strong attention to detail
  • Passionate about customer success and thrives in a fast paced environment
  • Critical thinking and problem solving
  • Knowledge of the real estate industry
  • Strong team player
  • Negotiation
  • Coachable

Benefits

At Inside Real Estate enjoy:

  • Small company feel, with big company growth, support and stability
  • Competitive compensation, bonus opportunities, and great benefits including: Medical, Dental, Vision, HSA, FSA, 401k Retirement Savings, voluntary benefits, paid time off and paid holidays
  • 401K Employer Matching
  • Company paid Parental Leave
  • A focus on driving top results in a fun environment
  • Opportunities to grow within our company
  • Potential to work in a remote setting
  • Exciting/energetic work environment and fun, creative culture

EEO

We believe that the unique contributions of all Insiders is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

COVID-19

If you are hired, and your position demands business travel &/or meeting/working at an office location, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. Please do not reveal any information about your vaccination status at this time.

Let us apply for you (from 10$)

To apply for this job please visit apply.workable.com.