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Customer Support – Phones, Tickets – Parking App

Contract

ModSquad

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!  
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network! 
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. 
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
In this project, you will be answering incoming calls as well as tickets related to the client’s apps. You will be applying technical support as well as customer support.
Project Hours:
5 am  – 6 pm, Pacific Time, 7 days a week
Especially Seeking Availability:
7 am – 9 am, 9 am – 11 am, Pacific Time
Hourly Rate:
To be discussed in the interview phase
Commitment:
10 – 12 hours per week
90 days (as needed)

What We Are Looking For:

  • A quiet environment in which to take calls
  • Customer support experience
  • Experience troubleshooting apps
  • The ability to multitask
  • The ability to handle back to back calls
  • A sense of urgency when solving tickets

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation
Let us apply for you (from 10$)

To apply for this job please visit jobs.lever.co.