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Customer Strategy Manager (Remote)

Full Time


Customer Strategy Manager

Why join us

Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we’re building software and services in one place—disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

The Sales team is the driving factor behind revenue for Brex. Every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and unified.

What you’ll do

Brex’s Go-to-Market team is looking for a solutions-oriented individual to lead a transformational effort across the organization whereby our customer's voice is brought to life. The person we are looking for must be an agent of change, shifting the business mindset to focus on listening to customers, understanding customer needs, making feedback available & tangible for stakeholders, and advocating for the removal of customer friction across the various engagement points they have with Brex.

To support Brex’ continued pursuit of placing the customer at the center of all we do, the Customer Strategy Manager will identify customer insights via support interactions, Brex’ customer advisory, Beta Programs and Sales interactions. They then will use those insights to drive positive change across each touchpoint of the customer's journey. This role will work cross-functionally with teams across Product, Go-to-Market functions, and Customer success so that this becomes part of Brex’ DNA.

You will be an essential subject matter expert, representing the customer to ensure their voice is captured and incorporated into Brex' offered solutions.


  • Help guide all levels and departments of the organization to ensure that Brex continues to take a holistic approach to building for our customers
  • Work with product teams to ensure their product roadmaps are aligned to customer needs and feedback and competitive intelligence
  • Produce product insight reports, comprised of customer journey maps
  • Partner with GTM Enablement to execute product readiness and training content. 
  • Coordinate customer research between product managers ⇔ GTM teams. Partner with Product Managers to publish findings and develop strategy
  • Enhance the customer experience by sharing best practices and essential success factors and understanding our customer’s goals, strategy and pain points across the company (Marketing, Customer Success, GTM)


  • Passion for developing an acute understanding of product experiences, both from the customer perspective as well as from an internal, technical perspective. 
  • 5 +years leading complex, cross-functional, program and process improvement efforts
  • A strong operational mentality with demonstrated success in leveraging data to design and implement scalable solutions
  • Background in using analytics and data to tell a compelling narrative.
  • Demonstrated experience leveraging metrics to improve customer service
  • Passion for developing an acute understanding of product experiences, both from the customer perspective as well as from an internal, technical perspective. 
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