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Customer Care Advocate – Call Center

Full Time


About iRhythm:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 2 million patients and their doctors on a shorter path to what they both need – answers.

About this role:

iRhythm is currently seeking an experienced Customer Care Advocate. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Work shifts available:

PLEASE NOTE: Shift times are noted in Central Time

  1. Sun, Mon, Tues, Wed – 9:30am – 8:00pm; Thurs, Fri, Sat – SDO
  2. Sun, Mon, Tues, Wed, Thurs – 10:30am – 7:00pm; Fri, Sat – SDO
  3. Sun, Mon, Tues – SDO; Wed, Thurs, Fri, Sat – 9:30am – 8:00pm
  4. Sun, Mon – SDO; Tues, Wed, Thurs, Fri, Sat – 10:30am – 7:00pm
  5. Mon, Tues, Wed, Thurs, Fri – 10:30am – 7:00pm; Sat, Sun – SDO

PLEASE NOTE: Shift times are noted in Central Time

Specific job responsibilities include:

  • Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
  • Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
  • Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates 
  • Zticket/CRM Entry and compliance
  • Inbound and outbound call work as assigned

About you:

  • High school diploma required. Bachelor’s Degree or relevant experience
  • Minimum of 3 years of customer service experience, preferably in healthcare.
  • Proficient with Microsoft Office – especially Outlook; Word, Excel and PowerPoint preferred
  • Experience with Customer Relationship Management software; preferred but not required
  • Candidates must possess strong verbal and written communication skills.
  • Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
  • Strong evidence of great customer service via phone, e-mail, fax or web modalities
  • Must be patient and customer focused, demonstrating professionalism in stressful situations. 
  • Must have the ability to multi-task
  • Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Please Note: This is a remote opportunity, and we require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. 

  • 50mbps+ for single person online
  • 100Mbps+ if family is online together

What’s in it for you:

This is a full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), paid holidays, and PTO!

iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!

FLSA Status: Non-Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Make iRhythm your path forward.



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