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Client Services Web Specialist – After Hours

Full Time
  • Full Time
  • Las Vegas, Nevada, United States [Telecommute]
  • Equisolve profile

Website Equisolve

Equisolve prides itself in being best-in class in client services and is seeking to add a talented, motivated, Client Services Web Specialist to our team. As a Client Services Web Specialist you will be the key point of contact for all clients in making updates to their investor relations and corporate websites using a proprietary content management system. The ability to balance speed and accuracy are critical to being successful in this role as well as being able to effectively communicate with clients at all levels. Experience in working with public companies and investor relations clients is a must to be successful in this role.

We welcome telecommuters and are 100% set up for remote work. This after-hours position includes working from 4:00 pm ET – 12:00 am ET. We are looking for a reliable team member who can work closely with the team from 4:00 pm to 8:30 pm ET and work independently from 8:30 pm ET – 12:00 am ET.

Requirements

What You’ll Be Doing

  • You’ll be working with public companies to manage and maintain their investor relations and corporate websites
  • As a Client Services team member you will act as the main point of contact for all client requests
  • Work from a ticket system to manage and reply to requests submitted by clients and to manage system tickets automatically generated from press releases and SEC filings
  • Utilize the internal Content Management System to make website updates as requested by clients and generated by automated processes
  • Complete all work accurately and timely while meeting response and accuracy SLAs
  • Act as an internal expert in the client’s earnings process and make website updates as needed during earnings
  • Communicate directly with clients at top levels to update them on the status of their requests or to clarify requests
  • Provide direction and recommendations to clients based on best practices
  • Communicate and coordinate across internal teams when needed for additional development or creative work
  • Work across internal teams to highlight any system or platform issues and to identify new feature opportunities
  • Act as an expert in the CMS system and complete client trainings on the CMS as needed

About You

  • You have experience working with Investor Relations clients and public companies
  • You are meticulous and accurate in your work
  • Experienced working in fast-paced customer-centric environments (you love helping clients)
  • Experienced in web content management and/or system management tools
  • Good working knowledge of HTML and CSS
  • Experienced in regularly interacting with top-level contacts via email and calls
  • Strong communication and problem-solving skills
  • Ability to work under tight timelines and SLAs
  • Ability to multitask
  • Help desk, client services or project management experience is preferred
  • Experience working with a web design agency or digital company is preferred

Benefits

Competitive salary, full health insurance, long term disability, 401k, flexible schedule and vacation time. Casual, friendly atmosphere and an A+ team.

Let us apply for you (from 10$)

To apply for this job please visit apply.workable.com.