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Client Engagement Director II (WFH Opportunity for CST or EST Candidates)

Full Time

Website Vatica Health

The Client Engagement Director II is accountable for a large portfolio of clients and their overall relationships, engagement processes, and solution delivery through all phases of on-boarding, implementation and production. The Client Engagement Director II serves as a Trusted Advisor to clients by understanding the client’s goals and strategic objectives across functional domains and levels spanning executives, purchasers, and project team members, mitigating risks and constraints, and deploying and innovating service solutions to meet or exceed client requirements. The Client Engagement Director II will deploy extensive knowledge of industry and regulatory requirements and health plan and provider clinical and data workflows to prioritize, design and deliver service enhancements and value delivery to clients. Through direct management of assigned staff and influential leadership in a matrixed environment, the Client Engagement Director II builds and leads diverse high-performing teams across Vatica Health, the client, and vendor partners. (Hiring CST or EST Candidates)

Responsibilities:

  • Serve as a Trusted Advisor and directly leads key client relationships, engagement, and implementation delivery
  • Take accountability for client success for clients assigned to team members (e.g., Client Engagement Managers)
  • Deliver successful client partnerships that result in high client satisfaction, retention and growth
  • Use diverse client and Vatica data sources to identify and develop significant partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents; negotiate agreements
  • Design, forecast and track key account metrics (e.g. visit activity, provider adoption, value generation, and compliance); use operational and financial data to maximize relationship performance and value
  • Create and sustain effective relationships with client partners spanning senior leadership to project team members; develop and expand executive-level client partnerships
  • Create joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
  • Design and co-author case studies and joint press releases with strategic clients to maximize relationship value
  • Innovate, develop and execute detailed on-boarding and implementation plans, including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
  • Develop, deliver and ensure client training on Vatica Health tools, processes and reports
  • Lead and ensure the effectiveness of regular and ad-hoc meetings throughout the lifecycle of a client
  • Design and develop operational and financial plans and maintain actuals and forecasts
  • Serve as the client’s point of escalation, when necessary, and lead the identification and communication of appropriate corrective action
  • Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement; incorporate deep industry knowledge to prioritize service and solution enhancements
  • Collaborate with internal operations teams to identify areas of improvement or opportunity within practice sites
  • Design and deliver high-impact Objectives and Key Results that produce significant company value
  • Power point deck building for client presentations (QBR’s, Status Meetings, Growth road-mapping and lessons learned sessions)

Requirements

  • 7+ years in a Healthcare client facing role with progressive experience for customer satisfaction, retention and driving growth/expansion, including executing and negotiating renewals and expansions
  • 7+ years leading complex projects with Strategic Account Management methodologies
  • Healthcare experience; strong preference for experience in Risk Adjustment, Quality of Care, including significant data analysis and interpretation skills
  • Strong project performance analysis and strategic power point deck building skills
  • Outstanding customer service skills
  • Strong ability to learn at a fast pace, apply knowledge and be consultative
  • Strong computer (including Microsoft Office), grammar and multi-tasking skills
  • Strong attention to detail, time management, and decision-making skills
  • Ability to work with significant independence and minimal supervision
  • Ability to travel during the week
  • Must be comfortable working in a fast-paced, highly demanding environment

Benefits

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

  • Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
  • Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
  • 401k plans– we want to empower you to prepare for your future
  • Room for growth and advancement- we love our employees and want to develop within

Good Health

  • Comprehensive Medical, Dental, and Vision insurance plans
  • Tax-free Dependent Care Account
  • Life insurance, short-term, and long-term disability

Happiness

  • Excellent PTO policy (everyone deserves a vacation now and then)
  • Great work-life balance environment- We believe family comes first!
  • Strong supportive teams- There is always a helping hand when you need it

Are you up to the challenge? What are you waiting for? Apply today!

Let us apply for you (from 10$)

To apply for this job please visit apply.workable.com.