Front Remote US Full-time

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. 
More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine’s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
The Front Brand Team is hiring an Art Director to bring moments of “wow” to life with inspiring and word-class design. This role will lead creative on high-impact and high-visibility projects that will drive the brand (and business) forward. We’re looking for someone who is able to see the bigger picture of what a brand can be but who will also sweat the nitty gritty details required of impeccable design. We’re looking for someone who can inspire the team with a moodboard or mockup, and then ship beautiful work across a wide range of touchpoints. The Art Director will collaborate closely with leadership and cross-functional stakeholders and will report directly to our Head of Brand.

What will you do?

  • Set a new standard of craft and execute impeccable design work across touchpoints
  • Work directly with our Head of Brand to evolve and elevate Front’s visual identity 
  • Lead the charge to strategically refresh and extend our visual identity, including product storytelling, illustration, animation, photography, and video 
  • Help lead the creative process–from concept all the way to launch–on big brand campaigns that stand out and drive huge business impact
  • Design impeccable assets across channels and touchpoints: from web pages to billboards to stunning customer swag
  • Partner closely with the dev team to launch and maintain a best-in-class web experience 
  • Present creative work to key stakeholders and surprise and delight with top-notch visual storytelling and presentations
  • Mentor more junior designers with strategic and inspiring feedback

What skills & experience do you need?

  • 7+ years of in-house or agency design experience with a diverse portfolio of work
  • Proficiency in Figma, Adobe CC
  • Solid experience in motion design and illustration (in execution and/or art direction)
  • A strong understanding of brand strategy and how to incorporate it into their work
  • A strategic design systems mindset, i.e. an understanding of how to thoughtfully push a brand forward while maintaining consistency 
  • Excellent communication and feedback skills 
  • An understanding of what great looks like…and how to bring it to life