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API Implementation Manager

Full Time

rhino

Please note: All roles at Rhino are remote, and there will be no future in-office mandate.

Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives.

Our first product eliminates cash security deposits and puts more money back in renters’ pockets. With over $45 billion tied up in security deposits for 110 million renters in the United States alone, it’s time for security deposits to officially become a thing of the past. Tying up money at one of life’s biggest and most expensive moments just isn’t fair.

So we threw out the antiquated “way of doing things” and built a technology-driven insurance product to help bring renting into the 21st century. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. We’ve already saved hundreds of millions of dollars for renters and are trusted in over 1 million homes nationwide, and most importantly, we’re just getting started…

As an API Implementation Manager on the Service Delivery team, you will own product integration requirements for current and prospective partners and will play a key role in the onboarding of our partners by managing the integration of their native software with Rhino software.

In this role you will:

  • Lead medium and high-value clients, as well as Enterprise partners through the implementation process
  • Work cross-functionally across engineering, product, sales, account management, and various other teams in support of successful implementations
  • Assist our partners with troubleshooting/debugging all issues related to the build and testing of our API integration (i.e. data/content abnormalities, connection and configuration issues, etc)
  • Deliver seamless API integration adoption and enablement through high-quality customer interactions
  • Manage the entire partner implementation lifecycle: 
    • Coordinate handoff of partner between Partner Services and Implementation
    • Qualify and document partner requirements
    • Setup/manage implementation efforts with the partner
    • Work with our engineers to deliver milestones
    • Perform user acceptance testing to ensure auto-invites are generating
    • Hand-over to Partner Services post go Live
  • Gather and analyze feature enhancements on behalf of existing partner
  • Work with APIs and other integrations methods to assist both business and technical teams
  • Collaborate and iterate on “one-to-many” tech-touch customer journey onboarding content
  • Maintain all project plans and ensure compliance to timeframes and collaborate with stakeholders for all implementation processes

We’re ideally seeking:

  • 4+ plus years of SAAS integration or client onboarding experience
  • 4+ plus years of experience using API troubleshooting tools (i.e. Postman)
  • Advanced experience with API’s and SOAP messaging protocol
  • Extensive knowledge of project management methodologies and processes 
  • Experience with Jira, Confluence, Google Suite, and Salesforce a plus
  • Strong data analysis skills — from writing SQL to conducting and synthesizing results both qualitative and quantitative
  • Strong background in improving partner and user experience
  • Excellent communication and leadership skills
  • Comfort in a constantly changing environment with shifting objectives
  • Relentless desire for innovation, balanced with business needs, and partner expectations
  • Demonstrated leadership working as part of a cross-functional team in a complex, dynamic, and growing environment

Benefits:

  • Competitive compensation package including base salary, bonus, and other financial perks
  • Unlimited PTO Policy, quarterly team recharge days, 16 weeks universal paid parental leave
  • Stock option plan to give our employees a direct stake in Rhino’s success
  • Bi-annual performance reviews and ongoing professional coaching and development opportunities with Bravely
  • Balanced remote/in person work culture including our NYC Headquarters and alternate Co-Working options
  • DEIB Cultural Programming, ERG’s and DEIB Council Opportunities
  • Medical, Dental, and Vision coverage (90% employer contribution) – Eligible on your start date
  • 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution)
  • Meal and at-home office stipends ($150 Per Month for food stipends)
  • $1000/year health and wellness stipend 
  • $1000/year learning and development stipend

 

Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristics. This includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

Let us apply for you (from 10$)

To apply for this job please visit boards.greenhouse.io.