Responsibilities

• Administer mission-critical Windows-based servers in virtual and Azure environments.
• Conduct basic server maintenance and updates for Windows and Linux environments, supporting virtualized and on-premise systems under senior engineer guidance.
• Participate in setting up and maintaining user access and permissions to ensure secure and organized data access for managed services clients.
• Monitor systems using tools such as ConnectWise, SolarWinds, or similar platforms. Help identify potential issues and escalate complex problems to senior team members.
• Collaborate in troubleshooting connectivity issues, user access issues, and application errors by analyzing network data, logs, and configuration settings.
• Follow security best practices in system and network configurations. Apply routine patches, updates, and system adjustments to align with compliance standards such as FERPA and GLBA.
• Assist with periodic security audits, helping document findings and taking remedial steps to ensure systems remain secure and compliant.
• Maintain accurate records of system and network configurations, support requests, and troubleshooting processes to enhance knowledge-sharing within the team.
• Update infrastructure documentation under senior supervision, ensuring it reflects current configurations and setup processes.
• Provide guidance for onsite support staff, providing technical knowledge and hands-on guidance to ensure effective knowledge sharing and continuity.
• Occasional travel to clients sites, as needed.

Qualifications & Requirements

• Hands-on experience with Windows and Linux server environments.
• Exposure to virtualized environments, such as VMware or Hyper-V.
• Foundational knowledge of Microsoft Azure.
• Intermediate level experience configuring and troubleshooting Active Directory Services and Azure User Management, including AD administration, user account creation, Azure RBAC, OUs, security classes, and distribution lists.
• Experience with messaging systems such as Exchange and Microsoft 365.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Proven ability to collaborate effectively across departments, with an emphasis on aligning infrastructure solutions with business objectives.
• Commitment to delivering high-quality technical solutions that meet client needs and enhance user experiences.
• Adaptability to changing client requirements and industry standards.
• Enthusiasm for staying updated on emerging technologies and best practices in infrastructure engineering.
• Strong commitment to technical excellence and a proactive approach to self-improvement and knowledge-sharing within the team.
• Associate’s degree in a related field or equivalent professional work experience.
• 1 year of experience working in a technical IT role (e.g. desktop technician)
Preferred Qualifications:
• Bachelor’s degree in a related field.
• Experience within a managed services environment.
• Experience working in higher education.
• Experience working remotely from home.
• Experience with Azure or AWS.
• Relevant certifications such as Microsoft 365, VMware VCP, Azure Fundamentals, Veeam VMCE or equivalent experience with multi-vendor environments.